Privacy Policy

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Zed Car Market – Privacy Policy

Last updated: May 7, 2025

This Privacy Policy explains how Zed Car Market Ltd (“Zed Car Market”, “we”, “us” or “our”) collects, uses, discloses and protects your personal information when you visit or register on our website and use our services (the “Platform”). We are committed to complying with the Republic of Zambia’s Data Protection Act No. 3 of 2021, the Electronic Communications and Transactions Act No. 21 of 2009, and all other applicable laws and regulations.

1. Definitions

“Personal Data” means any information relating to an identified or identifiable natural person.
“Processing” means any operation performed on Personal Data, whether by automated means or not, including collection, storage, use, disclosure, erasure or destruction.
“Data Controller” means Zed Car Market Ltd, the entity responsible for determining the purposes and means of Processing your Personal Data.

2. Information We Collect

2.1 Information You Provide Directly

Registration Data: name, email address, phone number, physical address, password.
Profile Data: secondary contact details, profile photo, business details (for dealers).
Listing Data: vehicle make, model, year, VIN, price, photos, seller notes.
Communications: messages you send via our contact forms, chat or support email.

2.2 Information Collected Automatically

Usage Data: pages visited, time spent, click-throughs, search queries.
Device & Technical Data: IP address, browser type and version, operating system, device identifiers.
Location Data: approximate location derived from your IP address or mobile device, only if you grant permission.

2.3 Cookies and Tracking Technologies

We use cookies and similar technologies (e.g. web beacons, local storage) to:

Remember your login and preferences.
Analyze site traffic and usage patterns.
Deliver targeted advertising (with your consent).

You may manage or disable cookies via your browser settings, but this may affect your experience on the Platform.

3. How We Use Your Information

We process your Personal Data on the following legal bases and for these purposes:

Purpose	Legal Basis
To provide and maintain the Platform	Performance of contract; legitimate interests
To register and authenticate your account	Performance of contract
To personalize your experience	Legitimate interests
To communicate updates and support	Legitimate interests; consent (for marketing)
To process transactions and payments	Performance of contract
To detect, prevent and investigate fraud or other misuse	Legitimate interests; legal compliance
To comply with legal obligations	Legal compliance

4. Disclosure of Your Information

We will not sell, rent or lease your Personal Data. We may share your information with:

Service Providers & Partners: hosting, payment processing, email delivery, analytics—only to fulfill contractual obligations and subject to confidentiality.

Law Enforcement & Regulators: when required by Zambian law or court order (e.g. under the Cyber Security and Cyber Crimes Act No. 2 of 2021).
Business Transfers: in connection with any merger, sale or asset transfer; we will require the transferee to honor this Privacy Policy.

5. Data Security

We implement reasonable technical and organizational measures—such as encryption, firewalls, and access controls—to protect your Personal Data against unauthorized access, alteration, disclosure or destruction. However, no online system is entirely risk-free; please use strong, unique passwords and notify us immediately of any suspicious activity.

6. Data Retention

We retain your Personal Data only as long as necessary to:

Provide the Platform and services.
Comply with our legal obligations, resolve disputes, enforce our agreements, and prevent misuse.

When no longer needed, we securely delete or anonymize your data.

7. Your Rights Under Zambian Law

Under the Data Protection Act No. 3 of 2021, you have the right to:

Access your Personal Data.
Rectify incorrect or incomplete data.
Erase or restrict Processing (subject to legal exceptions).
Object to Processing for direct marketing or on grounds relating to your particular situation.
Data Portability – receive your data in a structured, machine-readable format.
Withdraw Consent at any time, without affecting the lawfulness of prior Processing.

To exercise these rights, please contact us (see Section 11).

8. Children’s Privacy

Our Platform is not intended for children under 18. We do not knowingly collect Personal Data from minors. If you believe we have inadvertently collected data from a child, please contact us to request deletion.

9. Third-Party Links

Our Platform may contain links to third-party sites. This Privacy Policy does not apply to those sites. We encourage you to review each site’s privacy practices before providing any Personal Data.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with an updated “Last updated” date. Continued use of the Platform after that date signifies acceptance of the new terms.

11. Contact Us

For questions, requests or complaints regarding this Privacy Policy or our data practices, contact:

Data Protection Officer

Zed Car Market Ltd

Email: contact@zedcarmarket.com

If you remain dissatisfied, you may lodge a complaint with the Zambian Information Commissioner’s Office as provided under the Data Protection Act No. 3 of 2021.